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Terms & Conditions

TERMS & CONDITIONS

Acceptable Use Policy

  • KANCHAN FASHION PVT LTD collects client information to make your online shopping experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

  • We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

  • The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Return and Exchange Policy

There will be one standard size available with margins of approx. 2 inches on each side making it possible to open up to two bigger sizes. Kanchan Fashion won't be altering on demand. Products can be returned within 24 hours from the date of delivery. Replacements are applicable only in case of damaged products or delivery of wrong products. To initiate a replacement, send us a photo of the product along with the reason for the refund on our WhatsApp number or email. A payment Refund would be initiated if the product ordered is no longer in stock with us. 

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.

Return Intimation: You can either call our Support Number +91 9599651258 or Email Us at online@kanchanfashion.com within 24 hours from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by either WhatsApp or email.)

Guidelines for a valid return:

The product should be in original condition

The price tag should be intact and returned

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style) or damaged products are received by the customer.

In case the items returned by the customer don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to the customer accordingly

All returns are subject to the discretion of Kanchan Fashion. But we're a friendly bunch :) .

Products that have been customized or altered will not be exchanged.Used or worn products will not be exchanged at all. Do not ship any product back to us without getting a confirmation for exchange from us. We will email or Whatsapp you detailed instructions on how to exchange your product once you receive our exchange confirmation.

Color & Work Disclaimer

  • KANCHAN FASHION PVT LTD firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits. All color options offered on the net is an exercise to provide our customers with the maximum available choice of the outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium.

  • The customers must be aware that each and every product that we sell at KANCHAN FASHION PVT LTD is hand made/crafted in the finest traditions of India's textile crafts. Some of the irregularities in the embroidery, print or work are characteristics of the hand-made process and beyond our control. For every item that is sold from KANCHAN FASHION PVT LTD we do proper finishing before dispatching the item and we pack the items with utmost care. However during the shipping and handling, there might be some minor damages (such as missing stones, loose buttas, etc) which are out of our control.

Other Terms and Conditions

  • Customers must provide full, accurate and legible information in the order form.

  • All credit card payments must be authorized online. In the event of non-authorization of any credit card, KANCHAN FASHION PVT LTD is not responsible for all or part failure of non-acceptance and non-authorization of such credit cards.

  • All transactions are subject to Delhi jurisdiction only.

  • Our effort will be to meet your expectations constantly and thus avoid any misunderstanding or discrepancies through our online venture.

 

  • ALL PRODUCTS HAVE TO BE DRY CLEANED AND NOT HAND WASHED.

  • KANCHAN FASHION PVT LTD trusts and has faith in its customers for making its online venture successful so that every year KANCHAN FASHION PVT LTD can deliver and probably exceed customer expectations and beyond.