Please note: This policy applies to orders placed on kanchanfashion.com only. Purchases made at our retail stores are governed by the in-store policy displayed at the counter and are not eligible for returns or exchanges under this policy.

Return Eligibility

• Return Period: Requests must be raised within 2 days of delivery.
• Return Conditions: Accepted only where the product is damaged, defective, or significantly different from the description on the product page. Used or worn products will not be exchanged.
• Photo and Video: For damaged, defective or wrong-item claims, a clear unboxing video showing the sealed parcel being opened, along with photographs of the product and its tags, must be shared within the same 2-day window. Claims without this evidence cannot be processed.
• Product Condition: Product must be unused, unwashed, in original packaging, with all labels and tags intact.
• Approval: All requests are subject to inspection and approval by the Kanchan Fashion team.

Process

1. Raise the request within 2 days and send us a photo and video of the product along with the reason for the replacement on our WhatsApp number at +91 9599651258
2. We arrange a reverse pickup at your address.
3. Once the product reaches our warehouse, our team carries out a quality check.
4. If the product passes the check and the request is approved, the exchange is dispatched or the refund initiated.
5. Refunds reflect within 7–10 working days to the original payment method.