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Return and Exchange Policy

Return and Exchange Policy

Products can be returned within 24 hours from the date of delivery. Replacements are applicable only in case of damaged products or delivery of wrong products. To initiate a replacement, send us a photo of the product along with the reason for the refund on our WhatsApp number or email. A payment Refund would be initiated if the product ordered is no longer in stock with us. 

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.

Return Intimation: You can either call our Support Number +91 9599651258 or Email Us at online@kanchanfashion.com within 24 hours from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by either WhatsApp or email.)

Guidelines for a valid return:

The product should be in original condition

The price tag should be intact and returned

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style) or damaged products are received by the customer.

In case the items returned by the customer don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to the customer accordingly

All returns are subject to the discretion of Kanchan Fashion. But we're a friendly bunch :) .

Products that have been customized or altered will not be exchanged.Used or worn products will not be exchanged at all. Do not ship any product back to us without getting a confirmation for exchange from us. We will email or Whatsapp you detailed instructions on how to exchange your product once you receive our exchange confirmation.